The agent inbox provides a centralized view of all conversations and interactions across your agent’s deployed channels.

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Conversation Management

Agent inbox showing conversation history
View all conversations and message history from your agent across different channels. The inbox aggregates interactions from Slack, website chatbots, webhooks, and direct messages in one place.

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Message History

Track all agent interactions with timestamps, conversation context, and response quality. Review how your agent handled different types of requests and identify areas for improvement.

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Cross-Channel Visibility

Monitor agent performance across all deployment channels from a single interface. See which channels are most active and how your agent performs in different contexts.

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Performance Insights

Access conversation logs and analytics to understand user interactions, common requests, and agent response patterns. Use this data to optimize your agent’s instructions and capabilities.

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Conversation Analytics

Track metrics like response time, conversation length, user satisfaction, and successful task completion across all channels and interactions.

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Next Steps